This will be the second episode of a 4 part executive workshop series that will address good leadership, person-centered care, resilient healthcare systems, and value-based approaches. “The Many Avenues of Health Management’ series will bring together different stakeholders across the healthcare ecosystem and present questions and examples future and current leaders should consider driving change in the health care sector.

Overview of the workshop

With changes in health care and populations, the search continues for the best ways to improve patient health and wellbeing. Personalized health care describes a model that tailors medical care to individuals and enables patients to pivot health care to meet their specific needs, often helping to diagnose and treat conditions they could not before. As a result, patients are increasingly in charge of their decisions as they become aware of the better outcomes that follow.

In this workshop, we will discuss how to design the service to enhance the patient experience, analyzing business modeling logic and tools applied to health services. We will look at segmentation, new service models, case management vs patient management, and we will try to understand how we can connect providers and industry around the “patient journey”.

Why this programme

This 4 hours workshop is the second installment of the new series ‘The Many Avenues of Health Management‘. This event will be specifically focused on person-centered care and aims to provide vital knowledge and skills in personalised medicine and how to best improve the patient experience.

The workshops will provide a conducive environment and the best opportunity for bench learning. Attendees will learn about the current status of physician engagement, the barriers to overcome, how it can transform operational and clinical performance, as well as the dos and don’ts for engaging physicians in leading change.

In this engaging and personal digital environment, they will also have the opportunity to share knowledge, experiences, and best practices from different countries building relations that can be put to use in local realities.

Who should attend

The workshop has been designed for all protagonists of the management and transformation of health systems. Expected participants are:

• Health managers
• Physicians
• Nurses
• Academia
• Policy-makers
• Industry

Each workshop has a closed attendance of 30 participants. Registrations will be processed on a first-come-first-served basis.

Trainer

Prof. Federico Lega, Ph.D, is Full Professor of Health Administration at the Public Health Department at Milan University, where he runs all courses in healthcare management and policy for medical students and leads the Research Center in Health Administration (HEAD).

He is also Professor at SDA Bocconi School of Management where he teaches courses in Public Management and Health Services Management. He leads the research in strategy and organisational development in healthcare at the Bocconi Research Center on Health Policy and Management (CERGAS). From 2007 to 2014 he has been Head of executive education for health managers, clinicians and medical industry leaders at Bocconi School of Management (SDA).

Since 2015 is acting as Editor in Chief of the journal Health Services Management Research, Associate Editor of BMC health services research and Medical Care Research Review. He has published eight books and over 150 articles on journals.

As a consultant, he has advised health systems on health policy matters and governance issues, several hospitals and networks in re-organizations, strategy-making processes, value-based approaches, economic evaluations, and process management, both at the national and international level.

In the last ten years, he has advised several companies of the medical industry on their transformation toward value-based models and for the development of effective market-access initiatives. Since 2002 he has coordinated over fifteen initiatives of duality or study-tour, involving the exchange of managers and senior clinicians between countries (Italy, UK, USA, Germany and France). He currently seats in the boards of hospitals and local health authorities, advises health departments of Regions, national health agencies and insurances, and worked as a consultant for WHO.