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Building a healthcare system one individual at a time – EHMA Workshop

February 8 @ 14:00 - 18:00


This will be the second episode of a 4-part executive workshop series that will address good leadership, person-centred care, resilient healthcare systems, and value-based approaches. ‘The Many Avenues of Health Management‘ series will bring together different stakeholders across the healthcare ecosystem and present questions and examples future and current leaders should consider driving change in the health care sector.

Overview of the workshop

With changes in healthcare and populations, the search continues for the best ways to improve patient health and wellbeing. Personalised healthcare describes a model that tailors medical care to individuals and enables patients to pivot healthcare to meet their specific needs, often helping to diagnose and treat conditions they could not before. As a result, patients are increasingly in charge of their decisions as they become aware of the better outcomes that follow.

In this workshop, we will discuss how to design the service to enhance the patient experience, analysing business modelling logic and tools applied to health services. We will look at the segmentation, new service models, case management vs patient management, and we will try to understand how we can connect providers and industry around the ‘patient journey’.


14.00-15.30 SESSION 1 - Beyond rhetoric: what is a person-centred health system?
Efficient and effective healthcare delivery is not enough. It’s just a must. Health services organisation and performance should be inspired by a set of new paradigms that redefine ambitions and expectations. Which changes are remodelling governance, strategy and operations of present and future health systems?
15.30-15.45 Coffee break
15.45-16.45 SESSION 2 - Players, tools and game schemes
Making change happen requires aligning players’ role, tools for execution, clear strategy and roadmap. Who are the key protagonists playing the game with the new schemes? How can we engage GPs, nurses, specialists and the rest of the team?
16.45-17.00 Coffee break
17.00-18.00 SESSION 3 - Forging effective partnerships between health professionals and patients

Fostering effective partnerships between health and care professionals and patients can create high-functioning systems that meet patients’ needsHow can health organisations and systems better support health professionals in their partnerships with patients? What are the skills needed in terms of co-creation, partnership development, and management? 

The guest speaker for this session will be Dr Ellen Kuhlmann, President of the EUPHA section on Health Workforce Research, and Senior Researcher at the Hannover Medical School in Germany. 

Why this programme?

This 4 hours workshop is the second instalment of the new series ‘The Many Avenues of Health Management’. This event will be specifically focused on person-centred care and aims to provide vital knowledge and skills in personalised medicine and how to best improve the patient experience.

The workshops will provide a conducive environment and the best opportunity for bench learning. Attendees will learn about the current status of physician engagement, the barriers to overcome, how it can transform operational and clinical performance, as well as the dos and don’ts for engaging physicians in leading change.

In this engaging and personal digital environment, they will also have the opportunity to share knowledge, experiences, and best practices from different countries building relations that can be put to use in local realities.

Who should attend?

Expected participants are:

  • Health leaders and managers.
  • Clinical care professionals.
  • Nursing managers of all levels of hospital structure.
  • Policy- and decision-makers.
  • Anyone who is interested in learning how to build more person-centred health services and systems

Each workshop has a closed attendance of 30 participants. Registrations will be processed on a first-come-first-served basis.


Prof Federico Lega, PhD, is a Full Professor of Health Administration at the Public Health Department at Milan University, where he runs all courses in healthcare management and policy for medical students and leads the Research Center in Health Administration (HEAD). He is also a Professor at SDA Bocconi School of Management where he teaches courses in Public Management and Health Services Management. He leads the research in strategy and organisational development in healthcare at the Bocconi Research Center on Health Policy and Management (CERGAS). From 2007 to 2014 he has been Head of executive education for health managers, clinicians and medical industry leaders at Bocconi School of Management (SDA).

In the last ten years, he has advised several companies of the medical industry on their transformation toward value-based models and for the development of effective market-access initiatives. Since 2002 he has coordinated over fifteen initiatives of duality or study-tour, involving the exchange of managers and senior clinicians between countries (Italy, UK, USA, Germany and France). He currently sits on the boards of hospitals and local health authorities, advises health departments of Regions, national health agencies and insurances, and worked as a consultant for WHO.

Guest speaker

Dr Ellen Kuhlmann, President of the EUPHA section on Health Workforce Research, and Senior Researcher at the Hannover Medical School in Germany.

Dr Kuhlmann’s research focuses on four areas with a particular interest in international comparison and global health: (1) healthcare systems, policy and governance, (2) health workforce governance and professions, (3) organization and management, (4) gender and public health. Her research interests reflect her own professional background and education as a registered nurse specialised in intensive care/anaesthesiology, Master Public Health, and PhD and post-doc qualification (Habilitation) in sociology.


February 8
14:00 - 18:00
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European Health Management Association (EHMA)
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