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What managing resilient health systems looks like – EHMA Workshop

March 8 @ 14:00 - 18:00


Overview of the workshop

A resilient health system is one that can prepare for, respond and adapt to disruptive public health events while ensuring the continuity of quality, essential health services at all levels of the health system (World Health Organization, 2020bKruk et al., 2015). As health systems are now progressing towards managing the pandemic and creating their recovery plans, they are also thinking about how to strengthen the resilience and sustainability of their resources in an ever-changing context.

In this workshop, we will discuss:

  • Assessing health systems resiliency
  • Resilience in primary care services
  • Actions and directions to avoid the next storm
  • KPA and KPI to assess and drive the development of resilient health organisations and systems
  • Planning the roadmap and step-by-step actions

The workshop will provide a conducive environment and the best opportunity for bench learning. In this engaging and personal digital environment, attendees will also have the opportunity to share knowledge, experiences, and best practices from different countries building relations that can be put to use in local realities.


14.00-15.30 SESSION 1 - What we (should) know about health systems resilience
COVID-19 has popped the cork and health systems faced the reality of not being ready and neither resilient as they expected to be. But from a crisis, we can learn. We have now a much clearer understanding of what makes a resilient health system, and where priorities should be set. The ‘ingredients’ of resilience are in-depth illustrated and discussed in this first session.
15.30-15.45 Coffee break
15.45-16.45 SESSION 2 - Resilience in primary care services
Primary care services are the entry point and “gate keeper” in most health systems. During the pandemic, they had to quickly adapt and transform in order to respond to the crisis. What is the role of primary care in strengthening the resilience of health systems? What are the lessons learned for building more resilient primary care systems? How can health care managers contribute to resilient primary care systems? 
16.45-17.00 Coffee break
17.00-18.00 SESSION 3 - What we should do next
Knowing what is needed is not necessarily knowing what to do. How we can transform health systems or organisations is the key to resilience. In this session, we will look at how we can refine the roadmap to bend health systems toward a greater focus on its resilience capacity; how we can empower the workforce; and how we can implement the metrics for making it happen

Who should attend

The workshop has been designed for all protagonists of the management and transformation of health systems. Expected participants are:

  • Health leaders and managers.
  • Clinical care professionals.
  • Nursing managers of all levels of hospital structure.
  • Policy- and decision-makers.
  • Anyone who is interested in learning how to build more resilient health services and systems

Each workshop has a closed attendance of 30 participants. Registrations will be processed on a first-come-first-served basis.


Prof Federico Lega, PhD, is a Full Professor of Health Administration at the Public Health Department at Milan University, where he runs all courses in healthcare management and policy for medical students and leads the Research Center in Health Administration (HEAD).

He is also a Professor at SDA Bocconi School of Management where he teaches courses in Public Management and Health Services Management. He leads the research in strategy and organisational development in healthcare at the Bocconi Research Center on Health Policy and Management (CERGAS). From 2007 to 2014 he has been Head of executive education for health managers, clinicians and medical industry leaders at Bocconi School of Management (SDA).

Since 2015 is acting as Editor in Chief of the journal Health Services Management Research, Associate Editor of BMC health services research and Medical Care Research Review. He has published eight books and over 150 articles in journals.

As a consultant, he has advised health systems on health policy matters and governance issues, several hospitals and networks in re-organisations, strategy-making processes, value-based approaches, economic evaluations, and process management, both at the national and international level.

In the last ten years, he has advised several companies of the medical industry on their transformation toward value-based models and for the development of effective market-access initiatives. Since 2002 he has coordinated over fifteen initiatives of duality or study-tour, involving the exchange of managers and senior clinicians between countries (Italy, UK, USA, Germany and France). He currently seats in the boards of hospitals and local health authorities, advises health departments of Regions, national health agencies and insurances, and worked as a consultant for WHO.


March 8
14:00 - 18:00
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European Health Management Association (EHMA)
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