Building a healthcare system one individual at a time

8 February 2022 - Online


The series ‘Many Avenues of Health Management’ includes 4 online workshops that look at why and how to empower clinicians as leaders; how to design services and connect providers and industry to enhance the patient experience; how to practically assess and implement actions for health organisations and systems resilience; as well as the what, why, and how of the journey toward value-based health care.

Workshop 2 ‘Building a healthcare system one individual at a time’

With changes in healthcare and populations, the search continues for the best ways to improve patient health and well-being. Personalised healthcare describes a model that tailors medical care to individuals and enables patients to pivot healthcare to meet their specific needs, often helping to diagnose and treat conditions they could not before. As a result, patients are increasingly in charge of their decisions as they become aware of the better outcomes that follow.

The second module of the executive workshop series looked at how to design the service to enhance the patient experience, analysing business modelling logic and tools applied to health services. It looked at:

  • segmentation;
  • new service models;
  • case management vs patient management;
  • and explores how to connect providers and industry around the ‘patient journey’.

What will you learn

  • You will be exposed to new perspectives on value-based care and approaches;
  • You will shared perspectives with other professionals;
  • You will learn from the experiences of an international group of peers;
  • You will analyse current significant managerial issues by discussing cases from different countries and different legal and cultural settings;
  • You will create new contacts and joined an international network of professionals sharing an interest in health management.

Who should attend?

The workshop series is targeted at multiple healthcare professionals wherein the common denominator is the search for competencies, skills, and managerial tools to understand and address some of the most pressing challenges in health management: leadership, person-centred care, health systems resilience, and value-based healthcare. The expected participants are:

  • health managers and leaders;
  • clinicians and nurses;
  • academia members and researchers;
  • policy-makers;
  • industry representatives.


Prof Federico Lega, PhD
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Prof Federico Lega, PhD

Prof Federico Lega, PhD

Prof Federico Lega, PhD, is a Full Professor of Health Administration at the Public Health Department at Milan University, where he runs all courses in healthcare management and policy for medical students and leads the Research Centre in Health Administration (HEAD).

He is also a Professor at SDA Bocconi School of Management (SDA) where he teaches courses in Public Management and Health Services Management. He leads the research in strategy and organisational development in healthcare at the Bocconi Research Center on Health Policy and Management (CERGAS). From 2007 to 2014 he has been the Head of executive education for health managers, clinicians and medical industry leaders at the Bocconi School of Management (SDA).

Since 2015, he is acting as Editor in Chief of the journal Health Services Management Research, Associate Editor of BMC Health Services Research and Medical Care Research Review. He has published eight books and over 150 articles in journals.

As a consultant, he has advised health systems on health policy matters and governance issues, several hospitals and networks in re-organisations, strategy-making processes, value-based approaches, economic evaluations, and process management, both at the national and international level.

In the last ten years, he has advised several companies in the medical industry on their transformation toward value-based models and on the development of effective market-access initiatives. Since 2002 he has coordinated over fifteen initiatives of duality or study tours, involving the exchange of managers and senior clinicians between countries (Italy, UK, USA, Germany and France). He currently sits on the boards of hospitals and local health authorities, advises health departments of regions, national health agencies and insurances, and works as a consultant for WHO.

Dr Ellen Kuhlmann
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Dr Ellen Kuhlmann

Dr Ellen Kuhlmann

Dr Ellen Kuhlmann, President of the EUPHA section on Health Workforce Research, and Senior Researcher at the Hannover Medical School in Germany.

Dr Kuhlmann’s research focuses on four areas with a particular interest in international comparison and global health: (1) healthcare systems, policy and governance, (2) health workforce governance and professions, (3) organization and management, (4) gender and public health. Her research interests reflect her own professional background and education as a registered nurse specialised in intensive care/anaesthesiology, Master Public Health, and PhD and post-doc qualification (Habilitation) in sociology.

Detailed Programme

14.00-15.30 SESSION 1 – Beyond rhetoric: what is a person-centred health system?

Efficient and effective healthcare delivery is not enough. It’s just a must. Health services organisation and performance should be inspired by a set of new paradigms that redefine ambitions and expectations. Which changes are remodelling governance, strategy and operations of present and future health systems?

15.45-16.45 SESSION 2 – Players, tools and game schemes

Making change happen requires aligning players’ role, tools for execution, clear strategy and roadmap. Who are the key protagonists playing the game with the new schemes? How can we engage GPs, nurses, specialists and the rest of the team?

17.00-18.00 SESSION 3 – Forging effective partnerships between health professionals and patients

Fostering effective partnerships between health and care professionals and patients can create high-functioning systems that meet patients’ needs. How can health organisations and systems better support health professionals in their partnerships with patients? What are the skills needed in terms of co-creation, partnership development, and management?

The guest speaker for this session will be Dr Ellen Kuhlmann, President of the EUPHA section on Health Workforce Research, and Senior Researcher at the Hannover Medical School in Germany.

What our Members say

I have been active in EHMA since the first years of the '90s and I have seen its evolution from a small association of members interested in sharing knowledge on health management practices to the current status of reference and advisory key player for EU, health systems and organisations, stakeholders associations, industry and universities. EHMA is now a unique knowledge hub, policy advisor, community of practice and network of best in class organisations involved in health policy and management. A place where health managers can build their competences, policy-makers and stakeholder associations envision how to implement and sustain change through health management, industry leaders understand how to engage more effectively with health organisations and systems. The right place to nurture and grow health management capabilities and capacity for every stakeholder of health systems.

Prof. Federico Lega, University of Milan, Italy

Health management has a crucial function in shaping public health and health system challenges. The Medical University of Varna, Bulgaria had success in collaborating with EHMA on EU-funded projects that has resourced us to create new health management competencies for the future workforce. In addition to all classical definitions, health management is a science dealing with individuals, groups, and society at large. It is an art contributing to the beauty of our lives and an interactive communication process at all levels of institutions and human energy. I have also had the pleasure to chair the South Eastern European Special Interest Group which gives members a space to discuss and tools to address how health systems are managed in our regions.

Prof. Todorka Kostadinova, Medical University of Varna, Bulgaria

I enjoy the high level of interaction and engagement in EHMA’s activities, in particular during the annual conference where the panel discussions are rich and well prepared. As a hospital manager and professor of health management, EHMA motivates and inspires me to be creative. You go back home feeling energised from seeing old friends and making new connections, as well as being convinced of serving as EHMA’s ambassador. It’s a strong feeling of interdisciplinary engagement, but it also feels like being part of family-like community.

Prof. Sandra C. Buttigieg, University of Malta, Malta

EHMA is a pre-eminent organisation for everyone working in planning, managing and delivering health services across Europe. As a long standing member of EHMA I have always been impressed by the vibrant community of managers, researchers and academics it has created and by the many opportunities for sharing knowledge and funding opportunities it has brought to its members. Its international scope is impressive and its impact is often felt in management and research across European and national health systems.

Prof. Axel Kaehne, Edge Hill University, UK

Health workforce has become more essential in operating, managing and maintaining health systems lately, particularly in crisis and emergency situations. European healthcare professions and the workforce need to be high on the agenda of managers and decision makers. The Health Services Management Training Centre, Semmelweis University in Hungary is a longstanding EHMA member, because it connects us with collaborators and experts, with whom we can have complex debates, from whom we can learn and at the end find solutions in various challenging fields of healthcare management.

Dr Eszter Kovács, Health Services Management Training Centre, Semmelweis University, Hungary

As a hospital administrator and health management professor, I see on a daily basis that the healthcare challenges require talented and skilled managers to transform it. the EHMA membership has been beneficial to bring healthcare management research and education to the demanding healthcare services world, promoting healthcare management competencies and knowledge creation.

Dr Alexandre Lourenco, APAH - Association of Portuguese Hospital Managers, Portugal

Many healthcare systems in Europe and beyond are facing similar challenges which require innovative and creative solutions. EHMA’s annual conference, webinars, Programme Directors’ group and other activities and resources provide incredible opportunities for networking, connecting and sharing experiences. A distinct feature of EHMA is the diversity of members with representation from many countries, sectors and different communities of practice – academic, policy-makers, practitioners, managers, leaders and students. The annual conference is a highlight in the calendar year, offering a friendly, fun and learningful environment for emerging and established members to engage, collaborate and meet up with old and new friends. I am proud to be a member of the EHMA Board.

Prof. Ann Mahon, University of Manchester, UK

Society evolution, pandemics and ageing modify health needs. So, health policies and services are to change dramatically. EHMA, through webinars, workshops and annual conference provides an excellent insight to a professional changing world, favouring closeness to management innovation and the protagonists of these changes. As a primary care services’ manager, participating in EHMA activities is really worth it and allows to involve oneself in the innovation processes.

Dr Antoni Peris Grao, Consorci Castelldefels Agents de Salut (CASAP), Spain