Improving care delivery to patients with complex care needs

12 January 2023 - Online


Fragmentation between care services is one of the key barriers to providing high quality of care for patients. The loss of patient information in the continuum of care, the lack of readily accessible treatment history and poor organisational links between professionals working in different care sectors are just a few factors leading to disrupted care pathways especially in patients with chronic and multimorbid conditions. New tools and solutions are being developed to address these challenges, such as policy frameworks, or instruments that improve seamless care for patients.

This webinar tackled this issue from two perspectives: how to analyse and formulate integrated care policy at national and regional level to assist policy makers forge integrated care models for patient populations and how to design a practical technological solution which assists in coordinating multiple clinical pathways deploying the Virtual Care Operator as a solution.

The webinar also discussed case studies which explore the building of data ecosystems for efficient and seamless care provision across settings and professions in health and social care.

Read our follow up article discussing the case studies findings.


Ms Nadia Benahmed
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Ms Nadia Benahmed

Ms Nadia Benahmed

Ms Nadia Benahmed is a health service research expert at the KCE (Belgian Health Care Knowledge Centre). KCE is an independent research centre whose mission is to advise policymakers on decisions relating to health care and health insurance based on scientific and objective research. It is expected to identify and shed light on the best possible solutions, in the context of an accessible, high-quality healthcare system. Working for 10 years at KCE, Nadia Benahmed is in charge of a large range of projects from the development of clinical guidelines to health service research with a focus on the organisation of mother and child care.

After her degree in public health sciences and an advanced degree in epidemiology and statistics, she is finalizing, in parallel with her activities at KCE, a doctoral thesis on medical demography planning.

Prof Axel Kaehne
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Prof Axel Kaehne

Prof Axel Kaehne

Prof Axel Kaehne joined Edge Hill as a Senior Research Fellow in April 2013. He was appointed Reader in Health Service Research in 2016 and is currently Professor of Health Services Research and Director of the Evaluation and Policy Analysis Unit (EPA). He is Editor-in-Chief of the Journal of Integrated Care.

Prof Axel Kaehne has designed and delivered evaluations of health improvement programmes in England and Wales and is also a member of the Children’s Nursing Research Unit at Alder Hey, the Children’s Hospital NHS Foundation Trust.

He works with colleagues across England to establish an Integrated Care Researcher Network. He is teaching Research Methodologies, Quantitative Approaches and Statistics/SPSS on the MCh and MRes course in the faculty and supervises currently three PhD students and several Master’s students. He is leading a module in Strategic Clinical Leadership and the dissertation module for the MCh (taught) degree.

Prof Paul Lillrank
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Prof Paul Lillrank

Prof Paul Lillrank

Prof Paul Lillrank is Professor of Quality and Service Management at Aalto University. He received a Ph.D. in Social and Political Sciences at Helsinki University in 1988 after spending six years as a post-graduate student in Japan where he researched quality management in Japanese industry. After graduating he joined The Boston Consulting Group in Tokyo and later in Stockholm, returning to academia in 1992 as Affiliated Professor at the European Institute of Japanese Studies at the Stockholm School of Economics. He has been visiting professor at the University of Tokyo, served as program director at College des Ingenieurs in Paris, and teaches at the Indian Institute of Technology-Khagarpur.

Professor Lillrank has conducted research in several service industries, such as software, telecom, airlines and retailing. During the recent past his focus has been in healthcare. He has been a pioneer in introducing industrial management methods to the study of healthcare service production. He has co-founded The Institute of Healthcare Engineering, Management and Architecture (HEMA), and The Nordic Healthcare Group (NHG), a consultancy. He has been a frequent speaker and advisor to several healthcare producers and government agencies. His current research interests are in Healthcare Operations Management, particularly operating modes, process coordination and knowledge integration, and regional supply systems. His major work is The Logics of Healthcare – The Pratitioner’s Guide to Health Systems Science (CRC Press / Francis & Taylor, Boca Raton 2018)


Nadia Benahmed - Slides

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Paul Lillrank - Slides

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I have been active in EHMA since the first years of the '90s and I have seen its evolution from a small association of members interested in sharing knowledge on health management practices to the current status of reference and advisory key player for EU, health systems and organisations, stakeholders associations, industry and universities. EHMA is now a unique knowledge hub, policy advisor, community of practice and network of best in class organisations involved in health policy and management. A place where health managers can build their competences, policy-makers and stakeholder associations envision how to implement and sustain change through health management, industry leaders understand how to engage more effectively with health organisations and systems. The right place to nurture and grow health management capabilities and capacity for every stakeholder of health systems.

Prof. Federico Lega, University of Milan, Italy

Health management has a crucial function in shaping public health and health system challenges. The Medical University of Varna, Bulgaria had success in collaborating with EHMA on EU-funded projects that has resourced us to create new health management competencies for the future workforce. In addition to all classical definitions, health management is a science dealing with individuals, groups, and society at large. It is an art contributing to the beauty of our lives and an interactive communication process at all levels of institutions and human energy. I have also had the pleasure to chair the South Eastern European Special Interest Group which gives members a space to discuss and tools to address how health systems are managed in our regions.

Prof. Todorka Kostadinova, Medical University of Varna, Bulgaria

I enjoy the high level of interaction and engagement in EHMA’s activities, in particular during the annual conference where the panel discussions are rich and well prepared. As a hospital manager and professor of health management, EHMA motivates and inspires me to be creative. You go back home feeling energised from seeing old friends and making new connections, as well as being convinced of serving as EHMA’s ambassador. It’s a strong feeling of interdisciplinary engagement, but it also feels like being part of family-like community.

Prof. Sandra C. Buttigieg, University of Malta, Malta

EHMA is a pre-eminent organisation for everyone working in planning, managing and delivering health services across Europe. As a long standing member of EHMA I have always been impressed by the vibrant community of managers, researchers and academics it has created and by the many opportunities for sharing knowledge and funding opportunities it has brought to its members. Its international scope is impressive and its impact is often felt in management and research across European and national health systems.

Prof. Axel Kaehne, Edge Hill University, UK

Health workforce has become more essential in operating, managing and maintaining health systems lately, particularly in crisis and emergency situations. European healthcare professions and the workforce need to be high on the agenda of managers and decision makers. The Health Services Management Training Centre, Semmelweis University in Hungary is a longstanding EHMA member, because it connects us with collaborators and experts, with whom we can have complex debates, from whom we can learn and at the end find solutions in various challenging fields of healthcare management.

Dr Eszter Kovács, Health Services Management Training Centre, Semmelweis University, Hungary

As a hospital administrator and health management professor, I see on a daily basis that the healthcare challenges require talented and skilled managers to transform it. the EHMA membership has been beneficial to bring healthcare management research and education to the demanding healthcare services world, promoting healthcare management competencies and knowledge creation.

Dr Alexandre Lourenco, APAH - Association of Portuguese Hospital Managers, Portugal

Many healthcare systems in Europe and beyond are facing similar challenges which require innovative and creative solutions. EHMA’s annual conference, webinars, Programme Directors’ group and other activities and resources provide incredible opportunities for networking, connecting and sharing experiences. A distinct feature of EHMA is the diversity of members with representation from many countries, sectors and different communities of practice – academic, policy-makers, practitioners, managers, leaders and students. The annual conference is a highlight in the calendar year, offering a friendly, fun and learningful environment for emerging and established members to engage, collaborate and meet up with old and new friends. I am proud to be a member of the EHMA Board.

Prof. Ann Mahon, University of Manchester, UK

Society evolution, pandemics and ageing modify health needs. So, health policies and services are to change dramatically. EHMA, through webinars, workshops and annual conference provides an excellent insight to a professional changing world, favouring closeness to management innovation and the protagonists of these changes. As a primary care services’ manager, participating in EHMA activities is really worth it and allows to involve oneself in the innovation processes.

Dr Antoni Peris Grao, Consorci Castelldefels Agents de Salut (CASAP), Spain