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The impact of COVID-19 on healthcare management: comparison of Europe and USA response
26 May 2021
Overview
EHMA, together with the Commission on Accreditation of Healthcare Management Education (CAHME), hosted a joint webinar that examined perspectives on the impact of COVID-19 on healthcare education and practice in Europe and the United States. In this webinar participants were able to compare approaches in the USA and Europe around:
- The key management competencies effective in driving the health of the community during the pandemic
- How did healthcare management educators prepare their students for a post-COVID-19 world by using the impact of the pandemic in-class materials
- How did COVID-19 impact healthcare management programs.
SPEAKERS

Shelly A. Buck, DNP, MBA
Shelly A. Buck, DNP, MBA
Shelly A. Buck, DNP, MBA is the President of Main Line Health Riddle Hospital in suburban Philadelphia, Pennsylvania, USA. Prior, Buck served as Chief Operating Officer and Chief Nursing Officer at Wellspan York Hospital. Before that, Buck held a series of roles with increasing responsibility at Bon Secours Health System. Buck received her Doctor of Nursing Practice in Executive Leadership degree, from Old Dominion University, a Master of Business Administration degree from the University of Maryland, and a Bachelor of Science degree in Nursing from Virginia Commonwealth University.

Daniel J. West, Ph.D.
Daniel J. West, Ph.D.
Daniel J. West, Ph.D., is the Chairman and Professor in the Department of Health Administration and Human Resources at the University of Scranton. He teaches in the Graduate School and The University of Scranton and has specialised in international health care, globalisation, multiculturalism, and diversity management. He holds a Professor in Public Health appointment at Trnava University, Slovakia and a Visiting Professor appointment at the University of Matej Bel in Slovakia. He recently appointed Affiliated Faculty at Tbilisi State Medical University, Department of Public Health and Health Management, Tbilisi, Georgia. He is President and Chief Executive Officer of HTC Consulting Group, Inc. He is a Certified Healthcare Consultant with the American Association of Healthcare Consultants, and board certified in healthcare management by the American College of Healthcare Executives.

Prof Sandra C. Buttigieg, MD
Prof Sandra C. Buttigieg, MD
Prof Sandra C. Buttigieg, MD, PhD, is the Professor and Head of the Department of Health Services Management, Faculty of Health Sciences at the University of Malta. She is a public health medicine consultant, head of the clinical performance unit, and chair of the patient safety and quality improvement team at Mater Dei Hospital in Malta.

Dr Markku Mäkijärvi
Dr Markku Mäkijärvi
Dr Markku Mäkijärvi, is the Chief Medical Officer of the Hospital District of Helsinki and Uusimaa (HUS), the highest-ranking medical expert in the HUS’ executive team. Dr Mäkijärvi is responsible for the development of specialised care, the introduction of new technology, and the research and teaching activities of HUS. He is a specialist in internal medicine and cardiology.
What our Members say
I have been active in EHMA since the first years of the '90s and I have seen its evolution from a small association of members interested in sharing knowledge on health management practices to the current status of reference and advisory key player for EU, health systems and organisations, stakeholders associations, industry and universities. EHMA is now a unique knowledge hub, policy advisor, community of practice and network of best in class organisations involved in health policy and management. A place where health managers can build their competences, policy-makers and stakeholder associations envision how to implement and sustain change through health management, industry leaders understand how to engage more effectively with health organisations and systems. The right place to nurture and grow health management capabilities and capacity for every stakeholder of health systems.
Prof. Federico Lega, University of Milan, Italy
Health management has a crucial function in shaping public health and health system challenges. The Medical University of Varna, Bulgaria had success in collaborating with EHMA on EU-funded projects that has resourced us to create new health management competencies for the future workforce. In addition to all classical definitions, health management is a science dealing with individuals, groups, and society at large. It is an art contributing to the beauty of our lives and an interactive communication process at all levels of institutions and human energy. I have also had the pleasure to chair the South Eastern European Special Interest Group which gives members a space to discuss and tools to address how health systems are managed in our regions.
Prof. Todorka Kostadinova, Medical University of Varna, Bulgaria
I enjoy the high level of interaction and engagement in EHMA’s activities, in particular during the annual conference where the panel discussions are rich and well prepared. As a hospital manager and professor of health management, EHMA motivates and inspires me to be creative. You go back home feeling energised from seeing old friends and making new connections, as well as being convinced of serving as EHMA’s ambassador. It’s a strong feeling of interdisciplinary engagement, but it also feels like being part of family-like community.
Prof. Sandra C. Buttigieg, University of Malta, Malta
EHMA is a pre-eminent organisation for everyone working in planning, managing and delivering health services across Europe. As a long standing member of EHMA I have always been impressed by the vibrant community of managers, researchers and academics it has created and by the many opportunities for sharing knowledge and funding opportunities it has brought to its members. Its international scope is impressive and its impact is often felt in management and research across European and national health systems.
Prof. Axel Kaehne, Edge Hill University, UK
Health workforce has become more essential in operating, managing and maintaining health systems lately, particularly in crisis and emergency situations. European healthcare professions and the workforce need to be high on the agenda of managers and decision makers. The Health Services Management Training Centre, Semmelweis University in Hungary is a longstanding EHMA member, because it connects us with collaborators and experts, with whom we can have complex debates, from whom we can learn and at the end find solutions in various challenging fields of healthcare management.
Dr Eszter Kovács, Health Services Management Training Centre, Semmelweis University, Hungary
As a hospital administrator and health management professor, I see on a daily basis that the healthcare challenges require talented and skilled managers to transform it. the EHMA membership has been beneficial to bring healthcare management research and education to the demanding healthcare services world, promoting healthcare management competencies and knowledge creation.
Dr Alexandre Lourenco, APAH - Association of Portuguese Hospital Managers, Portugal
Many healthcare systems in Europe and beyond are facing similar challenges which require innovative and creative solutions. EHMA’s annual conference, webinars, Programme Directors’ group and other activities and resources provide incredible opportunities for networking, connecting and sharing experiences. A distinct feature of EHMA is the diversity of members with representation from many countries, sectors and different communities of practice – academic, policy-makers, practitioners, managers, leaders and students. The annual conference is a highlight in the calendar year, offering a friendly, fun and learningful environment for emerging and established members to engage, collaborate and meet up with old and new friends. I am proud to be a member of the EHMA Board.
Prof. Ann Mahon, University of Manchester, UK
Society evolution, pandemics and ageing modify health needs. So, health policies and services are to change dramatically. EHMA, through webinars, workshops and annual conference provides an excellent insight to a professional changing world, favouring closeness to management innovation and the protagonists of these changes. As a primary care services’ manager, participating in EHMA activities is really worth it and allows to involve oneself in the innovation processes.
Dr Antoni Peris Grao, Consorci Castelldefels Agents de Salut (CASAP), Spain