Frameworks and action plans to revolutionise
the delivery of health and care for a population
of complex, frail, chronic patients

Primary care has been in the focus of health systems since the WHO Alma Declaration of 1978. Yet, most systems have struggled to build any primary care systems, as hospitals have continuously dominated the scene. Demographic changes and professional shortage are pushing health providers to consider new ways of organising care services. In the recent Astana Conference, the WHO confirmed the role of primary care and its relevance as a cornerstone for the whole healthcare system.

This leads to pondering to which extent primary care services are able to solve, fully or even partially, problems detected in communities. Different models have evolved in western countries; nevertheless, the persistence of solo practices or doctor-centred services are at stake. Now, times are mature for a revolution, with knowledge and capacity to build and manage reconfigured primary care systems. This appears to be the only chance to make health systems really sustainable, and more effective in delivering value for patients, communities and societies.

In this two-day workshop, we will present and discuss latest frameworks and experiences on how primary care systems have been developed across Europe and globally, looking in-depth at concepts and actions connected to new roles for healthcare professionals, population health management, chronic care, personalised care, patients’ experience, co-creation and co-production of health services, intermediate care and continuum of care.

Specific focus will be placed on how new paradigms are emerging in the “new normality” of health systems, and how they are translated into practice, with the active engaging of general practitioners, nurses and other health professionals working in community services: from Starfield’s Primary Care essentials to Bodenheimer’s building blocks, from solo practitioners to multidisciplinary and multiprofessional team work, managing patients as clients and new meanings to patient–centeredness.

Comparison of experiences from many countries will be discuss, with a specific focus on the Catalan case of CASAP and the Italia Lombardy Region reform based on proactive population health management, Chronic Related Groups (CReGs) and individual care contracts.

Learning Outcomes

During the workshop the participant will:

  • be exposed to new perspectives on primary care management and reconfiguration;
  • share perspectives with other professionals;
  • learn from the experiences of an international group;
  • analyse current significant managerial issues by discussing cases from different countries and different legal and cultural settings;
  • create new contacts and join an international network of professionals sharing an interest in primary care management.

Who should attend?

The Executive Workshop is targeted at professionals engaged in policy-making, designing and management of primary care networks, facilities and services in search on the one hand for food for thought, frameworks, solutions, latest trends and scenarios and on the other hand for competencies, skills and managerial tools.

Expected participants are:

  • Healthcare Managers at all levels within health systems and primary care sector
  • Professionals in executive and managerial roles in primary and community care facilities
  • Health District Managers
  • Policy-makers and health authorities executives and managers
  • General practitioners, family physicians, family nurses, community nurses and all other professionals delivering services in the primary care sector
  • Scholars and researchers engaged in primary care management.


The Executive Workshop fees are:

  • For EHMA members: 289 Euro* per person (VAT included)
  • For non-EHMA Members: 375 Euro* per person (VAT included)

What does the fee include?

  • Study material and training program
  • Gift bag;
  • Networking space;
  • Certificate of completion.


The Executive Workshop has a closed attendance of 30 participants. Registrations will be processed on a first-come-first-served basis.

Cancellation Policy
* PLEASE NOTE * – At any time, participants may transfer their bookings to another participant upon written notice to chiara.gonzi@ehma.org

Meet the trainers

Prof. Federico Lega, Professor of Health Administration, Milan University

Prof. Federico Lega, Ph.D, is Full Professor of Health Administration at the Public Health Department at Milan University, where he runs all courses in healthcare management and policy for medical students and leads the Research Center in Health Administration (HEAD).
Further, he is Professor at SDA Bocconi School of Management, where he is the Director of the Master International in Healthcare Management Economics and Policy (MIHMEP) and teaches courses in Public Management and Health Services Management. He leads the research in strategy and organisational development in healthcare at the Bocconi Research Center on Health Policy and Management (CERGAS). From 2007 to 2014 he has been Head of executive education for health managers, clinicians and medical industry leaders at Bocconi School of Management (SDA).
Since 2005 he was appointed Adjunct Professor of the Department of Health Services Administration at the University of Alabama, USA, and has been visiting scholar at INSEAD and HSMC at Birmingham University, UK.
His research interests focus on health policies, institutional change, organisation and management of healthcare institutions, on modernisation and innovation processes in health services delivery, on recent development in strategy and competitive positioning of pharma and medical technology industry.
As consultant he has advised health systems on health policy matters and governance issues, several hospitals and networks in re-organisations, strategy-making processes, value-based approaches, economic evaluations and process management, both at national and international level.
In the last ten years he has advised several companies of the medical industry on their transformation toward value-based models and for the development of effective market-access initiatives. Since 2002 he has coordinated over fifteen initiatives of duality or study-tour, involving the exchange of managers and senior clinicians between countries (Italy, UK, USA, Germany and France).
He currently seats in the boards of hospitals and local health authorities, advises health departments of Regions, national health agencies and insurances, and worked as consultant for WHO.
He is a Member of the Board of the European Healthcare Management Association (EHMA), and Chair of its Scientific Advisory Committee. Since 2015 is acting as Editor in Chief of the journal Health Services Management Research, Associate Editor of BMC health services research and Medical Care Research Review. He has published eight books and over 150 articles on journals.

Dr. Antoni Peris Grao, Manager at CASAP

Dr. Antoni Peris Grao is Manager at CASAP, a public consortia running a Primary Care Team and a Primary Care Emergency Unit, whose aim is to provide a highly resolutive and top quality primary care health services. CASAP works not only on the clinical side but also on the oranisation, leading projects and looking for team cohesion through different strategies. CASAP has been the leader in Spain for nurses’ autonomous resolution in acute health situations, having edited guidelines currently followed by other health organisations. CASAP has been selected as a case study for new health care organisations by KPMG and Manchester Bussiness School; and its project has received awards from ESADE Bussiness School and CSSC (Catalan Social and Health Consortia), CAMIFC (Catalan Famiily and Community Medicine Society) and ACCMMCB (Catalan Medical Science Association) and Spanish Ministry of Health for the whole project.

Dr. Peris Grao is a Medical Doctor with a specialisation in Family and Community Medicine. He holds a Master in Public Health; a degree in Quality Management; and a degree on Primary Care Management. He is a Board Member of EHMA and the Chair of the EHMA Special Interest Group on Primary Care. He is also member of scientific and organising committees for CAMFIC, EHMA and EFPC, and a member of Bsalut, association for Research on Innovation and Managing in Health Services.

Prior to his appointment at CASAP, he was Vice-President at the Catalan Family and Community Medicine Society (CAMFIC) from 1997 to 2003. He was also Consultant for OMS Europ in Kirgisztan on Emergency Care Services Organisation, and Consultant for Gessaworld in Panama on Rural Health and preventive programms.